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Metrobus Riders Weigh In on WMATA’s ‘Better Bus Network’

July 16, 2025

The Washington Metropolitan Area Transport Authority (WMATA) launched its "Better Bus Network Redesign Project" in late June 2023, the first systemwide overhaul of the Metrobus system in 50 years. The redesign changed all route names, removed over 500 stops, restructured schedules, and introduced 11 new routes with more frequent service running every 12-20 minutes throughout the day. Despite WMATA's claims that the changes would improve frequency and reliability, many riders have reported confusion, frustration, and longer commute times less than a week into implementation.

Who is affected

  • Bus riders throughout the D.C. metropolitan area, particularly in Southeast D.C.
  • Youth and students like Adariah George who rely on public transportation
  • Daily commuters including Elleanore Hancock and Reina Carroll
  • D.C. government employees
  • People without cars or access to ride-sharing services
  • Residents in communities across Washington D.C., Virginia (Alexandria City, Arlington County, Fairfax County), and Maryland (Montgomery County, Prince George's County)
  • Regular riders of the formerly named A4, A8, P6, and 35 bus lines

What action is being taken

  • WMATA officials are monitoring the transition and acknowledging implementation issues
  • WMATA staff are making themselves available to assist residents and tourists using the transit system
  • Randy Clarke, WMATA's general manager and CEO, is planning to engage residents in August as students prepare for the new school year
  • Some riders are using WMATA's online trip tools to navigate the new system

Why it matters

  • The redesign represents the first major overhaul of the Metrobus system in half a century
  • The changes affect daily transportation for thousands of residents who rely on public transit
  • Some areas now have reduced accessibility with fewer stops and longer walks to bus stops
  • The redesign aims to increase bus frequency and service while creating clearer routes
  • The changes particularly impact young people who lack alternative transportation options
  • The new system is designed to better connect riders to key destinations like L'Enfant Plaza, Downtown Silver Spring, and National Harbor

What's next

  • Randy Clarke plans to engage with residents in August as students and families prepare for the new school year
  • No explicit next steps stated in the article

Read full article from source: The Washington Informer

Metrobus Riders Weigh In on WMATA’s ‘Better Bus Network’